Cralinet-text-to-speech system providing natural voice responses to customers

Kazunori Mano; Hideyuki Mizuno; Hideharu Nakajima; Noboru Miyazaki; Akihiro Yoshida

Cralinet-text-to-speech system providing natural voice responses to customers

Kazunori Mano, Hideyuki Mizuno, Hideharu Nakajima, Noboru Miyazaki, Akihiro Yoshida

Research output: Contribution to journal › Article › peer-review

Abstract

We have developed a text-to-speech synthesis system called "Cralinet" that generates very naturalsounding voices that can be used by various voice response services. This article describes effective instances of voice response services at a contact center and explains a statistical technique for estimating the accents of personal names and an improved technique for generating correct intonations based on statistical intonation evaluation as fundamental techniques of speech synthesis for contact centers. Finally, the future prospects of speech synthesis technology are also discussed.

Original language	English
Pages (from-to)	28-33
Number of pages	6
Journal	NTT Technical Review
Volume	5
Issue number	1
Publication status	Published - 2007 Jan 1
Externally published	Yes

ASJC Scopus subject areas

Computer Science Applications
Computer Networks and Communications
Electrical and Electronic Engineering

Cite this

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AU - Mano, Kazunori

AU - Mizuno, Hideyuki

AU - Nakajima, Hideharu

AU - Miyazaki, Noboru

AU - Yoshida, Akihiro

PY - 2007/1/1

Y1 - 2007/1/1

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AB - We have developed a text-to-speech synthesis system called "Cralinet" that generates very naturalsounding voices that can be used by various voice response services. This article describes effective instances of voice response services at a contact center and explains a statistical technique for estimating the accents of personal names and an improved technique for generating correct intonations based on statistical intonation evaluation as fundamental techniques of speech synthesis for contact centers. Finally, the future prospects of speech synthesis technology are also discussed.

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Cralinet-text-to-speech system providing natural voice responses to customers

Abstract

ASJC Scopus subject areas

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