Questionnaire to evaluate technostress tendency

This study was conducted to revise the questionnaire to evaluate technostress tendency (Q1), which was made on 'Study on technostress syndrome-Report 1' and to examine its reliability. Twenty computer operators were interviewed about their mental conditions when operating computers. Based on the answers of the interview, 8 questions were obtained (2 for techno-centered tendency, and 6 for techno-anxious tendency) and they were added to Q1 to complete a new questionnaire which consisted of 24 questions on techno-centered tendency and 15 questions on techno-anxious tendency. Each question has 3 answers - Yes, No, or Unknown. The questionnaires were sent out to 280 computer operators to collect data. Analysis was conducted by separating the questions on techno-centered tendency from questions on techno-anxious tendency. Each question was given a point according to the answer - Yes = 1, Unknown = 0.5, and No = 0. The total points were used as the score to evaluate technostress tendency of each subject. With this score, principal component analysis was conducted and questions which were regarded as representative of each factor were selected. Selected questions were further analyzed by factor analysis in order to be classified. Using selected questions, the scores to evaluate technostress tendency were recalculated to pick out 3 subjects whose scores were high and 3 subjects whose scores were low, for both techno-centered tendency and techno-anxious tendency. The subjects were interviewed to examine their technostress tendency and the results of the interview were compared with those of the questionnaire. Further, they made questionnaires again to compare the scores of 2 surveys. As results of the analysis, 15 questions were obtained for techno-centered tendency and were classified into 6 factors. Ten questions were obtained for techno-anxious tendency and were classified into 3 factors. The result obtained by interview proved the reliability of the questionnaire and 2 surveys by questionnaires showed that the result of the questionnaire was reproducible. It was suggested that the questionnaire obtained in this study was appropriate to evaluate technostress tendency