TY - GEN
T1 - Quality of experience modeling with psychological effect for interactive web services
AU - Yamazaki, Tatsuya
AU - Miyoshi, Takumi
AU - Eguchi, Masato
AU - Yamori, Kyoko
PY - 2014/1/1
Y1 - 2014/1/1
N2 - Notion of the user-centered design (UCD) is requisite to improve user satisfaction. Matching the concept of UCD, Quality of Experience (QoE) is expected to become a paradigm shift from the existing operator-initiative network services. There are, however, several difficulties to realize practical communication services based on QoE. One difficulty is how to bridge QoE and Quality of Service (QoS) parameters relevant to system performance. Moreover, since QoE is based on the end-user subjective evaluation, flexible modeling corresponding to the end-user psychological status is needed. In this paper, an interactive Web service is considered and a QoE model with end-user psychological effect is derived by use of the Weber-Fechner law. Data of QoE and QoS parameter are collected through experiments and the mapping functions between QoE and QoS are estimated from the data.
AB - Notion of the user-centered design (UCD) is requisite to improve user satisfaction. Matching the concept of UCD, Quality of Experience (QoE) is expected to become a paradigm shift from the existing operator-initiative network services. There are, however, several difficulties to realize practical communication services based on QoE. One difficulty is how to bridge QoE and Quality of Service (QoS) parameters relevant to system performance. Moreover, since QoE is based on the end-user subjective evaluation, flexible modeling corresponding to the end-user psychological status is needed. In this paper, an interactive Web service is considered and a QoE model with end-user psychological effect is derived by use of the Weber-Fechner law. Data of QoE and QoS parameter are collected through experiments and the mapping functions between QoE and QoS are estimated from the data.
KW - Weber-Fechner law
KW - psychological effect
KW - quality of experience
KW - utility function
KW - waiting time
UR - http://www.scopus.com/inward/record.url?scp=84904172282&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84904172282&partnerID=8YFLogxK
U2 - 10.1109/NOMS.2014.6838398
DO - 10.1109/NOMS.2014.6838398
M3 - Conference contribution
AN - SCOPUS:84904172282
SN - 9781479909131
T3 - IEEE/IFIP NOMS 2014 - IEEE/IFIP Network Operations and Management Symposium: Management in a Software Defined World
BT - IEEE/IFIP NOMS 2014 - IEEE/IFIP Network Operations and Management Symposium
PB - IEEE Computer Society
T2 - IEEE/IFIP Network Operations and Management Symposium: Management in a Software Defined World, NOMS 2014
Y2 - 5 May 2014 through 9 May 2014
ER -